State of Resident Engagement in 2022

Resident engagement has become a core business senior living priority, is foundational to person-centered care and has been shown to be effective for decades and yet remains the least managed side of our senior living operations. Asked about how they manage life enrichment, 90%+ of senior living professionals will describe a person-centered approach that uses the Wellness model and a passionate team of professionals – but will lack evidence on business processes to improve, data to measure and manage and an organization wide framework to advance resident engagement.

This session will provide nationwide benchmarks, showcase easy to implement tools such as the SWOT framework, the newly developed Elder Engagement Performance Index (EEPI) and lessons from the trenches on how providers may shift the paradigm to improve resident engagement, maximize quality of life and finally get credit for life enrichment from other departments, as well as existing and prospective family members.

Participants who join this webinar will be able to:

• Understand the current state of resident engagement, its challenges and how to optimize the experience provided to Elders
• Apply evidence-based business and resident engagement frameworks that will optimize life enrichment within 45 days including the newly designed 85/35 rule of resident engagement
• Shift the paradigm for ever and enable the path to the social prescription model

Charles de Vilmorin
CEO & Co-Founder
Linked Senior

Charles de Vilmorin is passionate about honoring the older adult in our society. From his master’s thesis on nursing homes and memory care, to his close connections with the older adults in his family, to creating and leading Linked Senior, a resident engagement platform for senior living, he is an advocate for the person-centered movement. With Linked Senior, he has more than twelve years of experience building solutions that value meaningful engagement to meet the changing needs and preferences of every older adult. Charles is on the board of the Validation Training Institute that promotes the Validation Method, work of Naomi Feil and on the Innovation Council for AMDA, the American Medical Doctor Association. He also started the Old People are Cool initiative to combat rampant ageism in our society and build intergenerational conversations and collaboration.