From Customer Service to Citizen-Driven Communities – Enabling Life, Purpose and Belonging in Senior Living
From Customer Service to Citizen-Driven Communities – Enabling Life, Purpose and Belonging in Senior Living
Recorded on: 04/06/2021
Join Linked Senior and Bridge the Gap for an #ActivitiesStrong Executive Edition webinar on April 6th featuring Jill Vitale-Aussem, President and CEO of Christian Living Communities. During this Q&A session, Jill will describe why she believes that ageist beliefs in the senior living industry and society at large result in communities that are built around the idea that older adults have nothing left to give and no purpose. Jill will outline steps that activity and life enrichment professionals can take to disrupt this unhealthy model, shifting a customer service model to a model of citizenship: True community-building happens when purpose and meaningful engagement is an organization-wide effort and successful models of wellbeing are enabled by honoring Elders as contributing citizens of the community.
Participants who join this webinar will be able to:
- Create a community for residents that is inclusive and celebrate engagement as an organization wide responsibility.
- Learn how to interact with residents not as customers but as active and contributing citizens of the community.
- Advocate for the elevation of the activities department as an essential part of the organization worthy of recognition, respect and funding.
Jill Vitale-Aussem
President and CEO, Christian Living Communities
Jill Vitale-Aussem, serves as President & CEO of Christian Living Communities, a Colorado-based, not-for-profit, faith-based organization serving more than 3,000 older adults and their families through its 22 owned and managed communities located in six states as well as its services of adult day, home care and consulting.
Jill has over twenty years of experience leading nursing homes, assisted living and life plan communities. Prior to joining Christian Living Communities, she served as President and CEO of The Eden Alternative, an international non-profit organization focused on creating quality of life for older people and their care partners. She is a licensed nursing home administrator and a Reframing Aging facilitator.
Jill is the author of Disrupting the Status Quo of Senior Living: A Mindshift and speaks internationally on topics including ageism, leadership and culture change.
Charles de Vilmorin
CEO
Linked Senior
Charles de Vilmorin is the co-founder and CEO of Linked Senior. He is passionate about honoring the older adult in our society. From his master’s thesis on nursing homes and memory care, to his close connections with the older adults in his family, to creating and leading Linked Senior, a resident engagement platform for senior living, he is an advocate for the person-centered movement. With Linked Senior, he has more than twelve years of experience building solutions that value meaningful engagement to meet the changing needs and preferences of every older adult. Charles is on the board of the Validation Training Institute that promotes the Validation Method, work of Naomi Feil and on the Innovation Council for AMDA, the American Medical Doctor Association. He also started the Old People are Cool initiative to combat rampant ageism in our society and build intergenerational conversations and collaboration.
