In the senior housing industry, performance is usually measured by occupancy and customer satisfaction.  Both go hand in hand and boil down to the experience felt by the customer, the resident and their families.

When operating multiple sites, the most effective way to manage this experience is to strive for consistency from one location to another. The value of consistency is endless …meeting regulations, projecting a uniform image, lowering staff turnover, getting a higher number of referrals, economies of scale in terms of staff planning and preparation time and budgetary resources. Consistency is a common trait that most successful organizations share. Best practices sharing and common programs are now standard when it comes to activities and wellness. It allows for better management of the customer experience.

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