State of Resident Engagement in 2023
State of Resident Engagement in 2023
Recorded on: 01/03/2023
For senior living providers, resident engagement is now a core business priority. Meaningful engagement is foundational to person-centered care and for decades it has been shown to be effective when it comes to improving the health and well-being of residents. And yet, it remains the least managed side of senior living operations today.
When asked about how they manage life enrichment, 90%+ of senior living professionals will describe a person-centered approach built on the Wellness model of care with help from a passionate team. What is missing however is evidence that shows how engagement is improving business processes, what data is being measured to track improvement and how exactly an organization-wide framework is being used to advance resident engagement.
In this session, Charles de Vilmorin, CEO and Co-founder of Linked Senior, will help professionals access this important data by providing national benchmarks and showcasing easy-to-implement tools such as the SWOT framework. A real-life case study will be provided about how to implement the SWOT framework effectively by Alicia Fenstermacher, VP of Purposeful Living at Presbyterian Senior Living.
Participants who join this webinar will be able to:
- Understand the current state of resident engagement including current challenges and emerging trends
- Learn how to apply evidence-based strategies to optimize life enrichment within 45 days using the 85/35 rule of resident engagement
- Use data to help make a business case for shifting the current resident engagement paradigm and moving to a social prescription model
Alicia Fenstermacher
VP of Purposeful Living
Presbyterian Senior Living
Alicia Fenstermacher, has been working in Aging Services for over 20 years, 14 years of which have been with PSL. As the Senior Corporate Director of Purposeful Living, Alicia is responsible for supporting successful aging, quality of life, and purposeful living initiatives such as Wellness, Customer Satisfaction, Memory Care, Social Work Services, Culture Change, and Community Life. She is a licensed Social Worker, licensed Nursing Home Administrator, and licensed Personal Care Home Administrator. Alicia lives in the Lehigh Valley with her husband Jeff, son Mattias, stepson Maverick, and two dogs named Freddie Mercury and Bebe’ Le Strange. Passionate about the importance of relationships and individual empowerment, Alicia is all about embracing our own “unique-us.”
Charles de Vilmorin
CEO and Co-founder
Linked Senior
Charles de Vilmorin, is passionate about honoring the older adult in our society. From his master’s thesis on nursing homes and memory care, to his close connections with the older adults in his family, to creating and leading Linked Senior, a resident engagement platform for senior living, he is an advocate for the person-centered movement. With Linked Senior, he has more than twelve years of experience building solutions that value meaningful engagement to meet the changing needs and preferences of every older adult. Charles is on the board of the Validation Training Institute that promotes the Validation Method, work of Naomi Feil and on the Innovation Council for AMDA, the American Medical Doctor Association. He also started the Old People are Cool initiative to combat rampant ageism in our society and build intergenerational conversations and collaboration.
