Inspiration: The Importance of Mission and Culture in Empowering and Motivating Your Team
Inspiration: The Importance of Mission and Culture in Empowering and Motivating Your Team
Recorded on: 08/03/2021
As the coronavirus pandemic entered the United States, one life plan community’s mission, culture and training were put to the test, and 75 Park Springs employee heroes rose to the occasion to show that they were willing to sacrifice time with their own families to protect their Park Springs family and ensure their 500+ members continued to receive the level of care and services they deserved.
Not every COO needs to ask their employees to join them in locking in at their workplace 24/7 for 75 days. However, Donna Moore, COO of Isakson Living, which owns and operates Park Springs, works with the inspired team that did just that. The Park Springs heroes included nurses, certified nursing assistants, food and beverage services, environmental services, plant operations and administration. However, titles quickly went out the door as everyone worked together to safeguard the health and happiness of the Park Springs members and to ensure the Park Springs mission of loving and serving their members was fulfilled.
The staff at Park Springs knows, without a doubt, that the top of the organization supports them in making choices to live the mission by loving and serving members every day.
Moore will share lessons on how to create a mission-driven organization with a culture that empowers employees to be their best and provide person-directed care each and every day, even – and maybe especially – in times of crisis.
Participants who join this webinar will be able to:
- Learn about the important role mission and culture play in motivating teams.
- Outline how to build a culture that brings out the best in employees every day, even in times of crisis.
- Discuss how leadership’s actions speak much louder than words when it comes to mission and culture.
Donna Moore
COO at Isakson Living
Donna Moore, is COO at Isakson Living, a senior living development company that creates life plan communities focused on active, independent lifestyles, better health and more control for its members through the household model of person-centered care. As such, she is responsible for operations at Park Springs in Stone Mountain and Peachtree Hills Place in Buckhead, including oversight of goal setting, annual budgeting, operating policies and procedures, hiring practices, regulatory compliance, and all aspects of daily operations. Moore received a bachelor of business administration in marketing from University of Georgia and a master of business administration from Mercer University. She has earned Six Sigma Black Belt Certification and PMP Certification.
Charles de Vilmorin
CEO
Linked Senior
Charles de Vilmorin is the co-founder and CEO of Linked Senior. He is passionate about honoring the older adult in our society. From his master’s thesis on nursing homes and memory care, to his close connections with the older adults in his family, to creating and leading Linked Senior, a resident engagement platform for senior living, he is an advocate for the person-centered movement. With Linked Senior, he has more than twelve years of experience building solutions that value meaningful engagement to meet the changing needs and preferences of every older adult. Charles is on the board of the Validation Training Institute that promotes the Validation Method, work of Naomi Feil and on the Innovation Council for AMDA, the American Medical Doctor Association. He also started the Old People are Cool initiative to combat rampant ageism in our society and build intergenerational conversations and collaboration.
